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Frequently Asked Questions

Here are a list of most frequently asked questions concerning bed bugs, heat treatment and also how our products and services work. If you don’t find answers to all your questions here, please contact us for assistance.
Bed Bugs
What are bed bugs?
Bed bugs are insects that feed on the blood of people and animals. They are small, flat, brown, and oval. They do not have wings.
Can bedbugs be seen with the naked eye?
Yes, if there is a bedbug on you or crawling around on your sheets, you will likely see it. The problem is that bedbugs do not often just crawl around in the open. They stay well hidden in tight spaces during the day, and come out only at night for feeding; however, the nymph stages and eggs are quite small and very hard to see.
What do bed bugs look like?
  • Bed bug eggs are white and pear-shaped. When they first hatch, bed bugs are clear, and lighter in color. As they get older, they become browner.
  • Adult bed bugs are reddish-brown, flat, and oval. If you look closely, you can see short, golden-colored hairs. Bed bugs do not have wings. They give off a musty, sweetish odor. After they eat, they become swollen and dark red.
Why are bed bugs a problem? 
Bed bugs are becoming an increasing problem in many cities and towns. This may be because more people are traveling out of the country to places where bed bugs are a problem. It may also be because certain pesticides for bed bug infestations have been banned.
Who is at risk for getting bedbugs?
Everyone is at risk for getting bedbugs when visiting an infected area. However, anyone who travels frequently and shares living and sleeping quarters where other people have previously slept has a higher risk of being bitten and or spreading a bedbug infestation.
How do bed bugs get in people’s homes?
Bed bugs usually get into your home through luggage, clothing, or other personal items during travel. Sometimes hotels have bed bugs. Bed bugs can crawl into your luggage and get carried back to your home. It only takes one bedbug to get an infestation started in your home. Bed bugs may also get into your house by crawling onto your clothes, but this is not likely. A more common way to bring bed bugs into your home is if you buy and wear used clothes or used furniture that have bed bugs in them.
How do I get rid of Bed Bugs?
If you see the signs of bed bug infestation, you should look closely in all areas of your home to find out if you have bed bugs. Identify the source. Use a vacuum cleaner (preferably HEPA-filtered) to remove the bugs and their cast skins from all areas where you see them or think they might be. Do this during your initial inspection, and at least every week afterwards Discard or scrub and vacuum mattresses; then enclose the mattress in a zippered mattress cover. Wash headboards and bed frames. Use a high-quality silicone-based sealant. Seal shut all cracks, crevices, and entry points in walls, especially within 20 feet of any spot where bed bug bites happened. Do not use any insect killer on your own. It will only spread infestation. Contact a licensed pest control operator. Once clothes (e.g., bed linens, clothing, etc.) are laundered, place them in large plastic bags or tightly closed bins to prevent any bed bugs from re-infestation. Isolate the cleaned (bed bug free) items until bed bugs are gone.
Are there steps I can take to avoid bringing bed bugs into my home?
Yes, you should look closely at used furniture before you bring it home. Check apartments and dorm rooms. Living in close quarters can make it easier to get bed bugs. They often live in the spaces in between walls. If an apartment next to yours has bed bugs, you might also have them. It is hard to fix bed bug problems until all apartments within the building have taken steps to get rid of them. Check vacant apartments for bed bugs before moving in. Bed bugs can survive for months without feeding.
Where do bed bugs hide?
Beds (seams, tufts, and crevices of mattresses and box springs), bed frames, headboards and in clutter under beds. Carpets and baseboards; Behind loose wallpaper; Folds of curtains and drapes; Clocks, radios or phones near a bed or on a nightstand; Inside and underneath drawers; Picture frames
When are bedbugs most active?
Bedbugs are almost always active at night. When seen during daylight hours, it is assumed that the nesting area has been disturbed or that they are in extreme hunger.
Can I carry Bed Bugs home on my clothes?
It is potentially possible, but very unlikely. Bed Bugs are not usually active around moving hosts, and the clothes you are wearing are not a very stable or secure hiding place. Bed Bugs are much more likely to seek a gap in a backpack or briefcase that had remained stationary in the infested area for some time, which makes them a far more likely transport mechanism. Now, if you were caught out without a coat, and borrowed an "old" one that had been hanging undisturbed in a closet for some time, then that would be a different matter.
How quickly do bed bugs reproduce?
According to the NPCA Field Guide to Structural Pests, under ideal conditions, a female bed bug will lay between 1-5 eggs per day with as many as 300-500 in a lifetime. The incubation period for the egg averages 7-10 days and a newly hatched nymph will develop into a mature adult in as little as 21 days.
What are the signs of a bed bug infestation?
Signs of bed bug infestation may be: Darker (reddish or brownish) spots or smears on bed sheets, pillowcases, mattresses or in nearby areas from bed bug feces; A distinct musty odor; Small, itchy red bumps on your skin from bed bug bites
I have found Bed Bugs. Should I throw out my mattress and furniture?
Throwing away your mattress and furniture will not solve the Bed Bug problem - Bed Bugs commonly live in many places other than the mattress and furniture. The solution is to seek treatment from a professional pest control operator and have all the Bed Bugs eliminated.
How Long Can Bed Bugs Live Without Feeding?
Bed bugs can go without feeding for 20 to 400 days, depending on temperature and humidity. Older stages of nymphs can survive longer without feeding than younger ones, and adults have survived without food for more than 400 days in the laboratory at low temperatures. Adults may live up to one year or more, and there can be up to four successive generations per year.
Are bed bug bites painful?
The simple answer to this question is a “no”. Bed bug bites occur while people sleep, and they are known to inject a natural anesthetic while feeding. However, saliva injected during the feeding can later produce allergic dermal reactions such as large itchy swellings on the skin. These may become irritated and infected when scratched. Swelling may not develop until a day or more after feeding, and some people show no symptoms at all. Bed bugs have never been shown to transmit human disease.
What happens if a bed bug bites me?  
Bed bugs are not known to transmit any infectious diseases. Their bite looks like the bite of most blood-sucking insects and may cause some skin irritation. Some bites might not be noticed, while others turn into larger sores.
How can I tell if I have been bitten by a bedbug?
While many insects such as spiders, fleas, ticks and mosquitoes can leave bite marks, those of the bedbug will typically appear in straight rows of two or three bites. Always check with a healthcare professional for proper identification and treatment.
Will I get sick from bedbugs?
While bedbug bites are uncomfortable, they are not known to transmit disease and are not considered harmful. In some cases, bedbug bites can develop into painful welts that may last for several days. See a healthcare professional if this persists.
How can I treat bed bug bites? 
Wash the area of the bite with an antiseptic soap to reduce infection, and resist the urge to scratch. Contact your health provider if the bite becomes infected.
How long does it take for bed bug bites to show?
Most bites appear within two to three hours after been bitten, but sometimes don’t show up for several days or even two weeks, depending on the individual.
Can you tell if you have Bed Bugs from the bites?
No, you cannot. Feeding bites from insects - including Bed Bugs - contain no venom. The irritation is caused by tiny amounts of the insect's saliva that remains behind in the wound after feeding. The saliva is not toxic in itself, but is treated as a "foreign protein" by the your immune system, so the swelling, itching, and redness of the bite are all due to your own immune system's reaction. This varies from person to person and even from bite to bite, not just in severity but in the speed of the reaction. Bites can develop within minutes or up to two weeks later, and in some people they will not show up at all. The only way to tell if you have Bed Bugs is to find one.
Do bedbugs spread disease?
Bedbugs should not be considered as a medical or public health hazard. Bedbugs are not known to spread disease.Bedbugs can be an annoyance because their presence may cause itching and loss of sleep. Sometimes the itching can lead to excessive scratching that can sometimes increase the chance of a secondary skin infection.
If a bed bug bites someone who is HIV positive and then bites me, could I get HIV?
No, you can’t catch HIV from bed bugs. A hepatitis outbreak in Gambia and independent laboratory research proved that bed bugs can’t transmit infectious viruses.
Do bed bugs live in dirty places?
Bedbugs are not attracted to dirt and grime; they are attracted to warmth, blood and carbon dioxide. However, clutter offers more hiding spots.
I keep my home very clean. Where did the bedbugs come from?
Bedbugs, unlike roaches, are not sanitation driven, so a clean home is just as susceptible to bedbugs as an unclean one. All that is needed for an infestation to occur is for an infested item to be introduced into an un-infested environment. Bedbugs are most likely to be introduced upon returning from travel, particularly out of the country. They can also hitch a ride into your home on items purchased at second-hand stores or on furniture and bedding that is delivered to your home from an infested location.
Who is responsible for the removal of bed bugs?
In most cases, a landlord or property manager is required by law to “maintain the dwelling they own without insect infestation” (MA: 105 CMR 410.550). It is the landlord’s responsibility to respond to any complaints of bed bugs. If someone is renting a single family home, the owner is not responsible for extermination as long as they maintain upkeep of home. In these cases the occupant is required to pay. If you are a tenant, contact your landlord so that they can hire a licensed exterminator to identify the insect and develop an extermination plan or IPM (Integrated Pest Management) Plan to eliminate them. Landlord or property owner responsibilities: Encourage tenants to report bedbugs Respond quickly to complaints with inspection and intervention; Resident responsibilities: Follow guidelines for reporting bedbugs.
Heat Treatment
What is Integrated Pest Management (IPM)?
Integrated Pest Management (IPM) is an effective and environmentally sensitive approach to pest management that relies on a combination of common-sense practices. IPM programs use current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, in combination with available pest control methods, is used to manage pest damage by the most economical means, and with the least possible hazard to people, property, and the environment.
Are bed bug insecticides as effective as the heat treatment?
Unfortunately, these cans of spray simply not as effective as heat treatment and constantly using chemicals are generally not advisable for health reasons.
Will insecticide applications control bed bug infestations?
No, some bed bug populations have developed resistance to pyrethroid insecticides and no longer can be effectively controlled by them. Therefore, there is growing interest in alternatives such as the heat treatment services.
What are some safe, non-chemical bed bug treatments?
A number of nonchemical control methods can be used to manage bed bugs. These methods are directed at killing or removing bugs or restricting their access to beds or bedding material. These methods includes: Using a vacuum cleaner, using portable steam cleaners, hiring commercial heating services, chilling to a temperature of 0°C or lower, using a home laundry drier, using Mattress encasements specifically designed to prevent bed bugs, sealing up bed bug hiding places or using commercially double-cupped monitors that are easily installed under bed legs.
How effective is a vacuum cleaner against bedbugs?
You can remove bed bugs and eggs with the suction wand of a strong vacuum; however, you must target the seams of mattresses and box springs, along perimeters of carpets, under baseboards, and in other areas where bed bugs live. A single vacuuming rarely gets all bugs and eggs and should, therefore, be repeated.
How effective is a steam cleaner against bedbugs?
Portable steam cleaners and other steam delivery devices can kill all bed bug life stages, so these items can also be used to clean mattresses and furniture. Care must be taken, however, to ensure steam penetrates into the areas harboring bed bugs and their eggs.
How effective is chilling against bedbugs?

Chilling to a temperature of 0°C (32°F) or lower and maintaining this temperature for several days will also kill bed bugs.

How effective is a home laundry drier against bedbugs?
For suspected infestations in clothing or bedding, a home laundry drier at the hottest setting can be effectively used to deliver the necessary heat. At least 10 to 15 minutes exposure will be needed. Before using this method, consider whether heat will damage the fabric.
How effective are Mattress encasements against bedbugs?
Mattress encasements specifically designed to prevent bed bugs from establishing harborages on mattresses are commercially available and have been shown to be effective through laboratory research. Encasements are particularly useful for hotels or other facilities with many beds. Encasements can also be used to contain bed bugs within mattresses when they can’t be discarded or when control tactics such as steam or insecticide application are unavailable or undesirable. Bugs trapped inside encasements will eventually die due to starvation.
Are there any other temporary methods to control bed bug infestation?
Other options would be sealing up bedbug's hiding places like cracks and crevices in walls and around windows and doors. As a temporary measure, you can sometimes exclude bedbugs by using commercially available double-cupped monitors that are easily installed under bed legs.
What kind of services do heat treatment companies provide?
Commercial heating services are available to treat entire rooms in homes for bed bug infestations. The current recommendation for effective commercial heating services calls for a temperature of at least 50°C for four hours or 55°C for three hours (the minimum lethal temperature is 45°C), which will kill most bed bugs and eggs.
How does heat treatment work?
Electric bed bug heaters are placed within the space; introducing and recirculating heated air with a target temperature not to exceed 60°C or 140°F. Temperatures are monitored in real time from a remote location using wireless sensors to ensure lethal temperatures are reached without damaging the space and its contents. High temperature fans move heated air throughout the space to reach insects in cracks and crevices or high infestation zones.
Why is heat treatment the most desired method of killing bed bugs?

Because it kills every life stage of bed bugs from egg to adult without the use of toxic fumes, or leaving any residue. Unlike chemicals, bed bugs are attracted to heat. They won’t simply move to re-infest another day. Infested items will not need to be thrown away. The process can be completed in one day and in a discrete manner. Heat Treatment is a proven non-chemical method of killing bed bugs. All life stages (adult, larva, and eggs) die during the treatment process. Bed Bug electric heaters can also be powered by a trailer mounted diesel generator. Heat Treatment introduces temperatures greater than 50°C (lethal temperature) and less than 60°C (content damaging temperature). Temperature is monitored in real time with wireless sensors placed in treated areas to ensure the lethal temperature is reached throughout the area and its contents. High-temperature blowers are positioned to move the heated air throughout the space, through mattresses, baseboards, cracks, and crevices. Depending on room furnishings, floor surfaces, clutter and square footage the treatment will take between 4 to 24 hours (the longer the heater is on, the more effective the treatment is).

Can heat treatment also be used against other insects such as roaches, fleas, etc.?

These insects, like most living organisms, have a thermal death point. In fact, a temperature of 55°C for three hours will kill all stages of any insect (Mallis, Handbook of Pest Control, 7th ed., p.371). However, their behavior during the heat treatment process will vary. Bed bugs are the main focus of heat treatment process.

Would it be possible that the bed bugs will just move to other areas during the treatment?
One of the main characteristics of bed bugs is that they are naturally attracted to body heat. In a similar fashion, it is our experience that bed bugs emerge from hiding places and are attracted to the heat from the heaters rather than escaping into other areas.
How does bed bug react to heat during the treatment?
1- Bed bugs do not immediately try to escape the heating field; many of them will actually forage or feed. 2- The difference in temperature between foraging / movement and escape is relatively close. This ensures many of the bed bugs will likely be contained. 3- In areas where a temperature gradient occurs, bed bugs will not simply run away. They will search in warmer areas, which may permit a lethal zone to develop around their harborage before they can escape. 4- Bed bugs were prone to wait in harborages when heat was delivered via air. Their threshold for escape was substantially higher. 5- Bed bugs showed a stronger propensity to stay with the harborage or would return to the harborage as air temperatures began heating the peripheral area. Refer to the Behavior of Bed Bugs in Response to Heat for more information.
How long does a typical heat treatment normally take?

The length of the treatment depends on many factors such as the size, and construction of the structure, the level of infestation, the materials inside, etc. We recommend the average time of 8 hours (The longer the heater is on, the more effective the treatment is) to treat a typical apartment plus the time for the set-up and tear down.

Wouldn't I achieve the same result by just turning up my thermostat and closing all the windows?
Home heating systems do not have the capability of safely reaching above 50°C temperature needed for 100% mortality of the bed bug’s full life cycle. An effective heat treatment also requires proper air movement and temperature monitoring systems. Household equipment and tools may cause fire hazards and safety risks if they are not used for their intended purpose.
Will the heat cause damage to my electronics?
All electronics have a storage temperature and an operational temperature. Storage temperatures typically allow electronics to be subject to up to 65°C. The electric bed bug heaters are digitally locked not to exceed their set-point temperatures. All electronic equipment within the space should be unplugged during a heat treatment.
Does the furniture have to be thrown out?
Typically furniture and personal belongings do not need to be disposed of, except in some rare cases with extremely high levels of infestation.
What are the two heat treatment systems being used for bed bug elimination?

Either electric heaters or propane generated heat. The principles behind these two methods are essentially the same. Both systems heat the air inside the room to a temperature of 60°C (this temperature will not typically damage electronic equipment).The heat is blown into the room for several hours. The temperatures in cracks, crevices, and hard-to-reach places are monitored remotely from numerous sensors placed throughout the room. Once the bed bug thermal death point is reached (usually 5-8 hours to get to 60°C) at all of the sensors, the heating process is continued for a minimum of an additional 6 hours to kill all of the bedbugs and their eggs. The advantages of these heat systems are that the resident does not have to remove or bag their belongings, and most infestations can be cured in a single treatment.

Which one is safer electric or propane heaters?

Electric heat is safer. The temperatures rise slowly and are easily controlled by automatic thermostat. If you want your max temp to be 60 degrees you just change the set-point for that particular temp. No flammable gas, no hassles, no fires. Make sure the equipment is designed for use in controlling pests, not to keep a construction site warm. Look for equipment that is approved for safety by a third-party (UL, ETL, CSA, QPS).

Why is heat treatment is considered the best choice for eliminating bed bugs?

Heat has been found to be the most effective bed bug treatment available because it uses their biology and behavior against them. When bed bugs are looking for a blood meal, they search for a human host by detecting body heat and carbon dioxide emitted from breath. During a heat treatment, the bed bugs sense the rising temperatures and actually leave their hiding places to move towards the source of the heat (portable heaters). As the temperatures rise into the “Kill Zone”, (above 50 degrees Celsius) the bed bugs are left susceptible to the rising heat as it is distributed evenly throughout the treatment area with high-powered fans.

HeatZone Services
Could you provide your services in a discreet and confidential manner?
The natural revulsion people feel towards bed bugs creates the kinds of negative reactions that may impact our client's personal or business reputation. As a result, most clients usually do not want to draw any attention to the fact that they have a bed bug problem, and that's why when we conduct our services, we always arrive in an unmarked vehicle and never alert landlords, superintendents or neighbors of our presence.
Can I use the 220V electrical outlet from an electric oven, clothes dryer, or air conditioner to power a bed bug heater?

This depends on the bed bug heater model you choose. Some bed bug heaters require a 240V outlet with a 50A circuit breaker. An electric oven will often satisfy that requirement. Others are designed with 240V 16A input circuits that used for Packaged Terminal Air Conditioner (PTAC) units. The PTAC outlets are commonly found in many hotel & motel rooms. There are also models that use multiple 120 volt inputs. For them, every input must be powered by separate circuit breakers. Refer to the How To Choose The Right Equipment Package for more information.

Why do I need fans?

A bed bug heater has to be combined with one or more High-Temperature fan(s) to create the convection heating atmosphere desired for a successful heat treatment. The increased movement of heated air during a treatment helps to achieve the lethal temperature for bed bugs of 60°C. HeatZone bedbug packages include high-efficiency fans that produce up to 1,720 CFM's, and are designed to operate in high-temperature environments. Common household fans should never be used for this purpose. They are generally not as powerful and may fail and cause a fire when exposed to the high-temperature environment of a heat treatment.

Should I worry about the effect of high temperature on electronics and other items?

There shouldn’t be any problem, as long as they are turned off and unplugged. The storage temperature of common household electronics is usually around 65°C. This is way above the maximum allowable set point for bed bug heaters. In other words, our heaters never allow room temperature be above set-point at any time during the process. Therefore. the majority of household or office items can be left in place during the treatment except of course for items sensitive to heat such as plants, food, medicines, cosmetics, wax-based items, anything pressurized (spray cans, oxygen bottles, etc.) and flammables (alcohol, solvents, etc.).

Would my fire sprinkler system be affected during the treatment?

Sprinkler heads have diverse degrees of sensitivity and regulations. Fire suppression systems should always be taken seriously. Not taking proper precautions prior to and during a heat treatment can result in activations of sprinkler systems or alarms. We strongly suggest consulting with your local authorities or fire department officials on how to handle your particular system when considering heat treatments. While sprinkler head covers are available in the marketplace, they may not be sufficient or may violate local fire codes.

When do I know if the treatment has been completed?
While the ambient or room temperature may reach 60° C in the first 1-3 hours, the actual heat treatment process would usually need a minimum of an additional 6 hours. Heat treatments require the structure and all of its contents, including mattresses, baseboards, and chair cushions etc. to get to lethal temperatures. This is why temperature probes are used to get a temperature reading on the places bed bugs hide. Once those areas and/or items have reached 60° C, the heat treatment process is complete. Also depending on the level of infestation, it is possible to see evidence of dead bed bugs.
Do I only need to heat the room ambient to the lethal temperatures? 

No, heat treatments require the structure and all of its contents, including wall voids, to get to 60°C. Simply heating ambient air to the lethal temperatures will not result in a successful treatment.

What bed bug package best suit my structure?

The size of bed bug heater required for heating your structure to above 55 degrees Celsius depends on a number of factors. These factors include building materials, the climate of your region, whether or not the treatment area is above/below ground level, and more. Generally speaking, 9-12 Btu's per Cubic Feet per Hour works as a good rule of thumb.
Example for 300 square feet room with 8 foot ceiling:
(cubic feet) = (square feet) × (height in feet)
cubic feet = 300 x 8 = 2,400
BTU/hr = 2,400 x 12 = 28,800

Is heat treatments hard to learn?
The process is detailed but not overwhelmingly difficult. Choosing the right package is the first thing to consider. We can certainly help you choose equipment that is simple to operate. Setting up equipment is fairly straightforward, but it requires some planning and preparation. The specific building structures and situations will create new challenges. However, if you’re treating your own house, you would be able to process the treatment at a much faster pace. HeatZone will help provide customized training and the proper equipment for a successful heat treatment.
How fast will the room get to the Bed Bugs lethal temperature?

This depends on the size of the area. You can expect a 300 sqft room with carpet, drywall, 8ft ceilings to reach a temperature of 60ºC in 1-3 hours. Ultimately, the larger the space you are heating, the more time it takes. 8-24 hours is a standard rule of thumb for hotel room treatments. Building materials such as Concrete, Plaster, and Block are going to take more time, as those types of materials are more conductive of energy than drywall. 50% more power is a good general rule for rooms constructed of these hard to heat materials.

How long would it take to do the bed bug heat treatment?

Once you get to the Bed Bugs lethal temperature, we recommend a minimum of an additional 6 hours for the actual heat treatment. Again, depending on the size of the area and the level of infestation, you may need to extend times to ensure 100% success.

How much does the electricity cost for a 24-hour heat treatment for a typical 300 sqft room?
9.3kWh (BK10L Heater) x $0.083 (BC Hydro average usage charge per kWh) x 24hr (Treatment period) = $18.5
Why is heat the most preferred method of killing bedbugs?

Because it affects all life cycles of bedbugs, including their eggs. Bedbugs are scientifically proven to die when exposed to temperatures exceeding 50ºC for 1 hour or less. They die within minutes or seconds when exposed to temperatures of 60ºC. No eggs or adult bedbugs can survive when the heat gets into every crack and crevice of their nesting area.

Do I need to be concerned about the effect of heat to my personal property? 

Unplug all electronics and be sure to remove any soft vinyl, waxy, and other items capable of melting. It is also important to remove all aerosol cans or other combustible items from the infected room. Refer to the Tutorials under heat treatment preparation. 

If the bed bugs are killed within minutes with heaters, why do the treatments take several hours?

There are two keys to a successful Heat Treatment. The bed bugs need to be exposed to the “lethal temperature” and their exposure needs to be maintained for several minutes to guarantee complete elimination. Holding the heat treatment at your property for several hours allows the heat to be distributed to every nook and cranny in the treatment area, to target all of the possible hiding areas for bed bug eggs, nymphs and adults throughout the treatment area.

What type of service can I expect when the truck arrives for my scheduled delivery/pickup?

We deliver and pickup free of charge. We will also provide set-up and take down services for one room, we also show you how to operate the equipment. Delivery includes one on one instruction on how to use the system and we show the customer best practices to be successful.

What if I am not present to receive my items at the location when the truck arrives to deliver/pickup?
You are responsible for all arrangements with your location to ensure it is accessible for both delivery and pickup, during the scheduled delivery time and window. If you will not be onsite for the delivery/pickup, please ensure your onsite contact is communicated, in advance, with your HeatZone Consultant. Always ensure the people receiving your order are aware and are prepared for the delivery and pickup, as well as the onsite contact. If we are unable to access the site, the delivery/pickup must be rescheduled and additional fees will apply. If the items are to be left unattended, you, the customer, are responsible to their safety and security.
Can I arrange delivery and pick up outside regular 8am-5pm hours?
For customer convenience, we also deliver after business hours (between 5pm-10pm or 5am-8am, Monday to Friday), weekend and holidays.
Do you also provide delivery and pickup service out-of-town?

Unfortunately, we do not deliver beyond the Metro Vancouver city limits.

What do I need to sign the rental agreement?

The rental agreement must be signed by the registered owner or eligible occupant of the home for which the equipment is being rented. Please be prepared to provide two forms of I.D. one of which must be a passport or driver’s license and also two documents with your current address; one of which must be a current utility bill.